1. Purpose:

Pro King Sports Academy is committed to providing a fair and transparent process for individuals to raise concerns or grievances related to their experiences within the academy. The Grievance Procedure is designed to address and resolve issues promptly and effectively.

2. Contact Information:

For any grievance or concern, please contact:

Sagar Khandagale
Contact Number: 9029352707
Email: prokingsportsacademy@gmail.com

3. Reporting a Grievance:

Individuals may report a grievance by reaching out to Sagar Khandagale through the provided contact information. Grievances can be submitted verbally or in writing and should include the following details:

  • Full name and contact information of the person raising the grievance.
  • A detailed description of the grievance, including relevant dates, times, and locations.
  • Any supporting documentation or evidence.

4. Confidentiality:

All information related to a grievance will be treated with the utmost confidentiality. Only individuals directly involved in the grievance resolution process will have access to the information on a need-to-know basis.

5. Initial Assessment:

Upon receiving a grievance, Sagar Khandagale will conduct an initial assessment to determine the nature and severity of the issue. This assessment will guide the appropriate course of action.

6. Investigation Process:

If the grievance requires further investigation, a thorough and impartial investigation will be initiated. The investigation may involve gathering additional information, interviewing relevant parties, and reviewing any applicable documentation.

7. Resolution:

Upon completion of the investigation, Sagar Khandagale will provide a resolution to the individual who raised the grievance. The resolution may include corrective actions, if necessary, to address the concerns raised.

8. Appeals Process:

If the individual is not satisfied with the resolution, they have the right to appeal the decision. The appeals process will be clearly communicated, and an impartial review will be conducted by an appointed individual or committee.

9. Timeframe:

Pro King Sports Academy is committed to addressing and resolving grievances in a timely manner. The timeframe for each stage of the grievance procedure will be communicated to the individual raising the grievance.

10. No Retaliation:

Pro King Sports Academy strictly prohibits retaliation against individuals who raise grievances in good faith. Any retaliatory actions will be treated as separate violations and may result in disciplinary action.

11. Record Keeping:

A record of all grievances, including the nature of the grievance, the actions taken, and the resolution, will be maintained securely by Pro King Sports Academy for reference and compliance purposes.

12. Review and Revision:

The Grievance Procedure will be reviewed periodically to ensure its effectiveness. Updates and revisions will be made as needed to improve the process.

Acknowledgment and Agreement:

All individuals associated with Pro King Sports Academy are expected to read, understand, and abide by this Grievance Procedure. Any failure to comply may result in disciplinary action.